Thank you for shopping with us. Because furniture items involve significant delivery, handling, and inventory constraints, we enforce a strict final sales policy. Please review the terms below before completing your purchase.

Policies & fees

A credit card is required to be on file for extensions to any contract. 

Set The Stage requires a seven (7) day advanced notice on any properties not seeking an extension. 

If notice is not received within 7 days, a daily prorated fee will be charged based on the contract value. 

Refunds are not available. 

To change the credit card on file for extensions,  Set the Stage GSP needs to be notified 7 days in advance.  Otherwise the credit card on file will be used. 

1. No Refunds, Exchanges, or Credits

  • All Sales Are Final: We do not accept returns or offer financial refunds under any circumstances.
  • No Product Exchanges: Purchases cannot be exchanged for different styles, colors, sizes, or items.
  • No Store Credits: We do not issue store credit, vouchers, or gift cards for changed minds or unsuited items.
  • This applies to Design hours; Furniture and Decor items. Once the design is signed off by the client, acceptance is assumed.
  • Set the Stage is not responsible for Vendor Product or Shipment delays. This is not a valid reason for order cancellation or refund.
  • Project abandonment requires full payment for services rendered to date. 
  1. Customer Responsibilities
  • Measurement Verification: The customer is strictly responsible for measuring spaces, doorways, hallways, and elevators to ensure the furniture fits.
  • Order Accuracy: The customer must verify that all item details, colors, fabrics, and configurations listed on the sales receipt are correct before finalizing the payment.
  • Discrepancies: Slight variations in fabric texture, wood grain, or color finishes are normal and do not qualify for an exception to this policy.
  1. Damaged or Defective Items
  • Immediate Inspection: Customers must inspect all merchandise thoroughly at the time of delivery or in-store pickup.
  • Resolution: For verified manufacturer defects or delivery damage caused by our team, we reserve the right to repair the item or provide a direct replacement at our discretion. This does not entitle the customer to a return or cash refund
  1. Policy Acknowledgement

By completing your payment, signing the sales receipt, or accepting delivery, you formally acknowledge and agree to these terms and conditions.

Returns & Exchange Policy

All sales are final except when expressly provided below.  Due to the nature of wholesale sourcing, special ordering, and inventory allocation, returns are limited and subject to strict conditions. 

1. Inspection & Notification Window

All merchandise must be inspected at the time of delivery by the customer. Any visible damage must be noted in writing on the delivery receipt. Written notice of concealed damage or defect must be submitted within 48 hours of delivery. 

2. Eligible Reasons for Returns

Requests for return must be submitted in writing within 5 calendar days of delivery. Failure to provide notice within the time frame constitutes acceptance of the merchandise.

Returns are accepted only for (1) documented transit damage noted at delivery, (2) manufacturer defects affecting structural integrity or (3) fulfillment errors. 

Returns are not accepted for buyer’s remorse, design preference changes, measurement errors, natural material variation (wood, stone, leather, etc.), items that do not fit, floor models, clearance items, custom/special orders, or discontinued merchandise. 

3. Condition of Returned Merchandise

Approved returns must: a) be in unused, unassembled, and original condition; b) include all original packaging, hardware, tags, and documentation; c) be free of scratches, stains, odors, pet hair, or signs of installation. Items not meeting these standards will be refused.

4. Fees for Items Returned

All approved returns are subject to a 30% restocking fee (minimum), plus any inbound and outbound shipping charges, white-glove fees, warehousing fees, or vendor-imposed penalties. If the vendor imposes a higher restocking fee, that amount will apply.

5. Transportation Responsibility

Customer is responsible for all return shipping and handling costs, proper packaging to prevent damage in transit, insurance coverage during return shipment. Items damaged during return transit will not be eligible for refund.

6. Refund Method

Refunds will be processed within 14 business days of inspection and approval, issued in original form of payment, less restocking fees, delivery charges, storage fees, and applicable costs. Deposits on special orders are non-refundable.

7. Order Cancellations

Orders cancelled within 24 hours may be eligible for refund. Orders cancelled after 24 hours but before shipment are subject to a 15% cancellation fee. Orders that have shipped or entered production may not be cancelled.

8. Force Majeure / Vendor Limitations

We are subject to vendor manufacturing standards and availability. Slight variations in dye lot, grain, finish tone, and dimensions are not defects. Lead times are estimates and not guaranteed.

9. Storage & Abandoned Merchandise

If delivery is refused without cause or storage is required due to client delay storage fees of $25 per day may apply. Items not claimed within 30 days may be considered abandoned.