Policies & fees
A credit card is required to be on file for extensions to any contract.
Set The Stage requires a seven (7) day advanced notice on any properties not seeking an extension.
If notice is not received within 7 days, a daily prorated fee will be charged based on the contract value.
Refunds are not available.
To change the credit card on file for extensions, Set the Stage GSP needs to be notified 7 days in advance. Otherwise the credit card on file will be used.
Returns & Exchange Policy
All sales are final except when expressly provided below. Due to the nature of wholesale sourcing, special ordering, and inventory allocation, returns are limited and subject to strict conditions.
1. Eligible Reasons for Returns
Returns will only be accepted under the following circumstances: a) the item was delivered in a materially damaged condition not noted at delivery; b) the item delivered does not match the item specified on the invoice (manufacturer defect or fulfillment error); c) a verified manufacturer defect affecting structural integrity.
Returns will not be accepted for: buyer’s remorse, change of mind, design preference changes, incorrect measurements or fit, color, finish, or material variations within normal manufacturing tolerance, natural characteristics of wood, stone, leather, or handmade materials, items that do not fit through entryways, stairwells, elevators, or into intended spaces, floor models, clearance items, custom, made-to-order, special-order, or discontinued items.
2. Inspection & Notification Window
All merchandise must be inspected at the time of delivery. Any visible damage must be noted in writing on the delivery receipt. Written notice of concealed damage or defect must be provided within 48 hours of delivery. Requests for return must be submitted in writing within 5 calendar days of delivery. Failure to provide timely written notice constitutes acceptance of the merchandise.
3. Condition of Returned Merchandise
Approved returns must: a) be in unused, unassembled, and original condition; b) include all original packaging, hardware, tags, and documentation; c) be free of scratches, stains, odors, pet hair, or signs of installation. Items not meeting these standards will be refused.
4. Restocking Fee
All approved returns are subject to a 30% restocking fee (minimum), plus any inbound and outbound shipping charges, white-glove fees, warehousing fees, or vendor-imposed penalties. If the vendor imposes a higher restocking fee, that amount will apply.
5. Transportation Responsibility
Customer is responsible for all return shipping and handling costs, proper packaging to prevent damage in transit, insurance coverage during return shipment. Items damaged during return transit will not be eligible for refund.
6. Refund Method
Refunds will be processed within 14 business days of inspection and approval, issued in original form of payment, less restocking fees, delivery charges, storage fees, and applicable costs. Deposits on special orders are non-refundable.
7. Order Cancellations
Orders cancelled within 24 hours may be eligible for refund. Orders cancelled after 24 hours but before shipment are subject to a 15% cancellation fee. Orders that have shipped or entered production may not be cancelled.
8. Force Majeure / Vendor Limitations
We are subject to vendor manufacturing standards and availability. Slight variations in dye lot, grain, finish tone, and dimensions are not defects. Lead times are estimates and not guaranteed.
9. Storage & Abandoned Merchandise
If delivery is refused without cause or storage is required due to client delay storage fees of $25 per day may apply. Items not claimed within 30 days may be considered abandoned.